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HOW DO I PLACE AN ORDER?

All orders must be placed via our website using the Shop button. Simply add the products you would like to purchase to your cart and check-out!

DO YOU DELIVER TO ME?

We currently deliver to the Greater Montreal Area, Greater Toronto Area and Ottawa.

WHICH DAYS DO YOU DELIVER?

Orders for Greater Montreal Area are delivered Monday through Sunday. Orders for Greater Toronto Area and Ottawa will only be delivered on Wednesdays. Our drivers are on the road from 10AM to 5PM.

HOW FAR IN ADVANCE SHOULD I PLACE AN ORDER?

We need a MINIMUM notice of 72 hours per order. 

 

CAN I PICK-UP MY ORDER?

At the moment all orders must be delivered. We do not offer a pick-up method.


WHAT TIME CAN I EXPECT MY DELIVERY TO ARRIVE?

Our drivers are on the road from 10AM to 5PM on delivery days. Although we cannot provide an exact time that the order will be delivered, we plan to have your orders delivered within this timeframe but on occasion there may be delays which are out of our control.

DO I NEED TO BE THERE TO ACCEPT THE DELIVERY?

All deliveries are done between 10AM to 5PM on delivery days. Since we cannot provide an exact time that the order will be delivered, Boîte de Joie cannot accept responsibility for missed deliveries due to insufficient or incorrect information supplied, or because there is no one present to accept the delivery. We highly recommend delivering to an address where you know someone will be present to accept the delivery.

MY ORDER IS A GIFT, CAN YOU SEND IT TO THE RECIPIENT?

Absolutely! During the check-out process, make sure you write the recipient's shipping information instead of yours if you want us to deliver it directly to their address. Before check-out, you may also add the recipient's name in the notes section where you enter your preferred delivery date and we'll make sure to include a complimentary gift tag.

WHAT HAPPENS IF I PROVIDE THE WRONG DELIVERY ADDRESS?

Boîte de Joie will not accept responsibility for incorrect information provided. If you realize you have made an error, please contact us ASAP.

WHAT IS THE DELIVERY FEE?

Shipping Fee in Quebec is flat rate of $15.

Shipping Fee in Greater Toronto Area & Ottawa is a flat rate of $25.